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Policies



Policies


Cancellation Policy


For any cancellation guests must notify us by 6pm, two days prior to arrival date to avoid a penalty of a 1 night charge. Cancellations during holiday periods must be made by 6pm, five days prior to arrival to avoid a penalty of a 1 night charge. Reservations not cancelled prior to check-in will be charged the full stay charge will be applied. No cancellations on same day reservations. Reservation will be charged full amount.


Booking


No deposit is taken at the time of booking. A credit card is required to guarantee your reservation. The card will be charged at the time of check-in.


Check-in and Check-out Times


Check-in is between 3:00 and 9:00pm. If you are going to be delayed past 9:00 pm, please call our front desk and let us know. Check-out time is 11:00 am.


Parking


The Pepper Tree Inn offers one complimentary parking space per room from 3pm on check in day until 1pm on check out day. There are several options for parking. We have a covered underground garage for compact cars. There is parking near the office for larger vehicles, as well as covered parking near the elevator.


Smoking


We are a non-smoking property. A cleaning fee of $250 will be charged to your room if there is evidence of smoking.


Pets


We are not a pet-friendly property. Service dogs are permitted with ADA questions answered at the time of check-in.